Shipping Policy
Last updated: June 2025
Processing
1–2 Business Days
Standard Delivery
5–7 Business Days
Express Delivery
2–3 Business Days
Coverage
Pan India
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive an email notification with tracking details once your order has been shipped.
Shipping Timeframes
Standard shipping: 5–7 business days. Express shipping (where available): 2–3 business days. Please note that delivery timeframes are estimates and may vary due to courier partner capacity, remote locations, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the shipping method selected. Free shipping may be available on orders above a specified order value as communicated on our website from time to time.
Order Tracking
Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this tracking number on the courier partner's website to monitor the status of your delivery.
Delivery Attempts
Our courier partner will attempt delivery up to 3 times. If the delivery is unsuccessful after 3 attempts, the package may be returned to us. Re-delivery charges may apply.
Damaged in Transit
If your package arrives visibly damaged, please refuse the delivery and contact us immediately at support@pentaglow.com. If you have already accepted a damaged package, please email us within 24 hours with photographs.
International Shipping
Currently, we only ship within India. International shipping options may be added in the future. Please check our website for updates.