Refund Policy
Last updated: June 2025
Our Commitment
We are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a fair and straightforward refund process.
Eligible Returns
Returns are accepted within 7 days of delivery for products that are damaged, defective, or incorrectly shipped. We do not accept returns on opened or used products due to hygiene reasons, unless the product is defective.
How to Initiate a Return
To initiate a return, please contact us at support@pentaglow.com within 7 days of delivery. Include your order number, reason for return, and photographs of the product (if damaged or defective). Do not return the product without our confirmation.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
Non-Refundable Items
Opened or used products (unless defective), products returned after 7 days from delivery, and products damaged due to misuse or improper storage are not eligible for refund.
Exchanges
Exchanges for incorrect sizes or variants are subject to availability. Please contact us to check stock availability before initiating an exchange request.
Contact
For all refund and return queries, please email support@pentaglow.com or reach us on WhatsApp at +91 98765 43210.